Terms & Conditions — winrm

These Terms and Conditions (hereinafter referred to as "the Agreement", "these Terms", or "T&C") are entered into between winrm (hereinafter referred to as "the Company", "winrm", "we", "us", or "our") and any natural person who accesses, registers, or uses the winrm platform, website, or any associated services (hereinafter referred to as "the User", "you", or "your").

The winrm platform is accessible at https://winrm.cam and provides online sports betting, live casino, slot games, arcade games, and related gaming services to eligible users, primarily targeting Malaysian residents. All services are provided in English and denominated in Malaysian Ringgit (MYR).

By creating a winrm account, accessing the platform, placing a wager, claiming a bonus, or making a deposit, you unconditionally agree to be bound by the terms set out in this Agreement. If you do not accept any part of these Terms, you must immediately cease all use of the winrm platform and close your account.

winrm reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms. Users are encouraged to review this page periodically.

For the purposes of this Agreement, the following terms shall have the meanings assigned to them below:

To register and maintain a winrm account, you must satisfy each of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration and throughout the duration of your use of the platform. winrm strictly enforces this age limit across all gaming and betting products.
• You must be a natural person — corporate entities, trusts, and non-individual legal persons are not eligible to hold a winrm account.
• You must not be subject to any legal prohibition preventing you from participating in online gambling or sports betting activities.
• You must provide accurate, complete, and truthful personal information at the time of registration and maintain its accuracy throughout your use of the platform.
• You must not be a current or former employee, contractor, director, or close associate of winrm or any affiliated company.
• You may hold only one (1) active account on the winrm platform. Creation of duplicate accounts — whether intentionally or otherwise — constitutes a breach of these Terms.

Account registration requires the submission of accurate personal details including full legal name, date of birth, nationality, residential address, and a valid contact email address. By submitting this information, you warrant that all details provided are genuine and current.

winrm operates a mandatory Know Your Customer (KYC) verification process. Prior to processing any withdrawal, or at any point during the lifecycle of your account at winrm's discretion, you may be required to submit one or more of the following documents:

• Proof of Identity: Malaysian identity card (MyKad), passport, or equivalent government-issued photo identification.
• Proof of Address: A recent utility bill, bank statement, or official correspondence confirming your residential address, dated within 90 days.
• Proof of Payment Method: Screenshot or statement confirming ownership of the e-wallet, bank account, or payment method used to fund the account.

winrm reserves the right to suspend account activity, including withdrawals, pending satisfactory completion of KYC verification. Documents submitted are processed in accordance with our Privacy Policy.

winrm accepts deposits via a range of Malaysian-local payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and direct bank transfers from Maybank, CIMB, Public Bank, and Hong Leong Bank. Cryptocurrency deposits are also accepted in BTC, ETH, USDT, and BNB.

The following conditions apply to all deposits made on the winrm platform:

• All deposits are processed in Malaysian Ringgit (MYR). Minimum deposit amounts vary by payment method and are displayed at the point of transaction.
• You may only deposit funds from payment instruments registered in your own name. Third-party deposits are strictly prohibited.
• winrm does not accept cash deposits or payments via cheque under any circumstances.
• All deposits are subject to processing times that may vary depending on the payment method selected and your financial institution's policies.
• winrm reserves the right to refuse any deposit at its sole discretion, without obligation to provide reasons.
• Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of confirmation. winrm accepts no liability for exchange rate fluctuations between deposit initiation and confirmation.

winrm aims to process all withdrawal requests promptly. Standard processing times are as follows: e-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed in under 5 minutes; DuitNow and FPX transfers within 5 to 15 minutes; and direct bank wire transfers within 15 to 60 minutes. These timeframes apply during standard operational hours and may vary during peak periods.

The following conditions govern all withdrawals:

• Withdrawals will only be processed to a payment method registered in the same name as the winrm account holder.
• A minimum balance and minimum withdrawal amount applies, as displayed in your account withdrawal section at the time of request.
• Complete KYC verification is a prerequisite for all withdrawals. winrm reserves the right to withhold any withdrawal pending satisfactory identity verification.
• Bonus funds and any winnings derived from active bonus balances are subject to wagering requirements and may not be withdrawn until those requirements have been fully satisfied.
• winrm reserves the right to conduct additional security checks on withdrawal requests and to delay or decline any withdrawal where fraudulent activity is suspected.
• Should a User request withdrawal of funds without satisfying the applicable wagering requirements, winrm reserves the right to deduct the bonus value and any associated winnings before processing the remaining real-money balance.

winrm offers a range of promotional bonuses including welcome bonuses, birthday bonuses, referral rewards, weekly cashback, and special event promotions. Each promotion is subject to its own specific terms, which are published on the relevant promotion page and must be read in conjunction with these General Terms.

The following general conditions apply to all bonuses and promotions on the winrm platform:

• Bonuses are available to eligible registered users only, and are subject to the account holder meeting any stated eligibility criteria including minimum deposit thresholds.
• All bonuses are subject to a wagering requirement (rollover). The applicable multiplier and qualifying game types are specified on each promotion page. Bonus funds and associated winnings may not be withdrawn until the wagering requirement has been completed in full.
• Bonuses expire if not used within the stated validity period. Expired bonus funds and any associated winnings are automatically forfeited.
• Only one bonus may be active at a time unless otherwise stated. Claiming a new bonus while a previous bonus remains active may result in forfeiture of either the old or new bonus at winrm's discretion.
• winrm reserves the right to withdraw any promotional offer at any time, modify bonus terms, or decline to award a bonus if misuse, abuse, or attempted manipulation of the promotional system is suspected.
• Birthday Bonus: Eligible players receive a tier-based birthday bonus (Bronze: MYR 188 / Silver: MYR 388 / Gold: MYR 888 / VIP: MYR 2,688). This bonus is credited within 24 hours of the registered birthday date and is subject to the standard wagering requirements stated on the promotion page.
• Refer-a-Friend: A bonus of MYR 38 is awarded to the referrer upon a referred friend completing their first qualifying deposit. There is no cap on the number of referrals. Terms specific to this programme are published separately.

All sports bets and casino wagers placed on winrm are subject to the general and product-specific rules applicable to each game or market. Users are responsible for familiarising themselves with these rules prior to placing any wager.

• All bets and wagers are final once confirmed. winrm does not accept requests to cancel or amend a bet after it has been placed and confirmed by the system, except in cases of manifest error.
• In the event of a manifest error — including but not limited to incorrect odds, misquoted lines, or system malfunction — winrm reserves the right to void any affected bets and refund the stake amount to the User's account. No additional compensation will be paid.
• For sports betting, winrm offers markets on Liga Super Malaysia, the English Premier League (EPL), UEFA competitions, UFC, and other major domestic and international events. Market availability, odds, and in-play coverage are subject to change without notice.
• Live in-play bets are accepted subject to the prevailing odds at the time of acceptance. Delays in transmission may result in a bet being declined if the underlying event outcome has already been determined.
• Casino games, including all slot titles and live dealer tables, are provided by third-party game studios using certified random number generators (RNG). winrm does not control the outcomes of these games and their RTP figures are published separately.
• Maximum payout limits per single event, session, or day may apply and are displayed within relevant game or market sections. winrm reserves the right to limit or restrict winnings in accordance with these caps.

The following actions constitute a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and referral to relevant legal authorities:

• Registering or operating more than one account, whether using the same or different personal information, devices, or IP addresses.
• Providing false, misleading, or incomplete information during the registration process or at any subsequent point.
• Allowing any third party to access or use your winrm account on your behalf.
• Any form of collusion, match-fixing, or co-ordinated betting activity designed to manipulate outcomes or exploit the platform.
• Using automated software, bots, scrapers, or other mechanical or technical means to access, monitor, or interact with the platform.
• Engaging in any activity that constitutes money laundering, terrorist financing, or any other financially illicit activity, in violation of applicable Malaysian law and international anti-money laundering standards.
• Exploiting software errors, loopholes, or technical vulnerabilities to gain an unfair advantage.
• Depositing or transacting with funds derived from illegal activity.
• Attempting to circumvent security or verification measures, including but not limited to KYC processes.

winrm reserves the right to suspend, restrict, or permanently close any account at its sole discretion, without prior notice, in the event of:

• Any suspected or confirmed breach of these Terms and Conditions.
• Failure to complete required KYC verification within a stipulated timeframe.
• Suspected fraudulent, abusive, or unlawful activity.
• A User's request for self-exclusion in accordance with our responsible gambling policy.
• Technical, regulatory, or security requirements that necessitate account restriction.

In cases of account closure initiated by the User, any real-money balance remaining after satisfaction of all applicable wagering requirements will be returned to the User via their registered payment method. Bonus balances and associated winnings will be forfeited upon account closure.

In cases of account closure due to breach of these Terms, winrm reserves the right to withhold all funds pending investigation. Where criminal conduct is suspected, winrm may report the matter to relevant authorities including law enforcement agencies.

To the fullest extent permitted by applicable law, winrm and its affiliates, officers, employees, agents, and licensors shall not be liable to any User for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with the use or inability to use the winrm platform, including but not limited to:

• Loss of winnings due to technical faults, service outages, or interrupted connectivity.
• Delays in the crediting of deposits or the processing of withdrawals caused by third-party payment providers.
• Inaccuracies in odds, statistics, or sporting event data provided by third-party data feeds.
• Losses resulting from a User's failure to comply with responsible gambling guidelines or these Terms.

winrm makes no warranties, express or implied, regarding the continuous, uninterrupted, or error-free availability of the platform. Scheduled and unscheduled maintenance periods may affect service availability. winrm will endeavour to provide advance notice of scheduled maintenance where practicable.

All content on the winrm platform — including but not limited to text, graphics, logos, icons, user interface elements, software, and game assets — is the exclusive property of winrm or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, adapt, translate, create derivative works from, publicly display, or commercially exploit any portion of the platform or its content without winrm's prior written consent. Unauthorised use constitutes a breach of these Terms and may give rise to civil and criminal liability.

winrm collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of this Agreement and is incorporated herein by reference. By creating an account, you consent to the collection and processing of your personal data as described therein.

Personal data collected includes, but is not limited to, name, date of birth, address, contact details, payment information, device identifiers, and gaming activity logs. This data is used for account management, fraud prevention, KYC compliance, customer support, and marketing communications where consent has been provided.

winrm does not sell personal data to third parties. Data is shared only with trusted service providers necessary for platform operation, or with regulatory and law enforcement authorities where legally required.

winrm is committed to the promotion of responsible gambling. The platform enforces a strict 21+ age policy and provides a range of tools to help users maintain control of their gambling activity. These tools are accessible through your account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Loss Limits: Define the maximum amount you are willing to lose within a specified period.
• Session Time Limits: Set reminders or hard limits on the duration of each gaming session.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently close your winrm account. This measure is irreversible for a minimum of 12 months from the date of application.

If you are concerned about your gambling behaviour, we encourage you to seek support. winrm's dedicated Responsible Gambling page contains further information and guidance.

winrm reserves the right to amend, update, or replace any part of these Terms at any time. Where material changes are made, winrm will provide reasonable notice to registered users via email or a prominent on-platform notification prior to the changes taking effect.

Minor amendments, clarifications, or corrections may be made without prior notice. The effective date displayed at the top of this document will be updated to reflect the date of the most recent revision. Users are responsible for reviewing these Terms periodically to ensure continued awareness of their obligations.

Continued use of the winrm platform following the effective date of any amendment constitutes the User's acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform immediately and contact support to initiate account closure.

These Terms and Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with this Agreement that cannot be resolved informally through winrm's customer support team shall be subject to binding resolution through the applicable dispute resolution procedures.

winrm operates a structured complaints process. If you wish to raise a formal complaint, please contact our support team in the first instance. winrm commits to acknowledging all formal complaints within 5 business days and providing a substantive response within 15 business days of receipt.

Nothing in these Terms limits any rights you may have as a consumer under applicable mandatory local laws.

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact the winrm support team through any of the following channels:

All queries submitted in writing will be acknowledged and handled in accordance with winrm's complaint resolution timeline described in Section 16. Queries may be submitted in English, Bahasa Melayu, or Mandarin Chinese.